That's essential to me. Should I ever sell any of my gear, I would go to the person I know, and although I have never met him in person, Bruce has always been there to answer my questions and doubts. His team is very knowledgeable and passionate, and very good at handling issues (case in point, that Star Wars poster) and he himself replies promptly.
To be honest, I don't even know who's in charge at HA anymore. They had a few erroneous listings at their last Sig Auction which I pointed out, they eventually (after a while) removed those listings, but no one ever got back to me, let alone said thank you. I feel like the whole movie poster side of that auction house, which, I get it, is a drop in the bucket compared to their other auctions, is without a driver since Grey left.
T