Oh it's simple enough. Sent out my Flash Gordon Insert poster to have it linen mounted and minor fold touch up done. Paid $141 to have it done and shipped back. He told me 4-6 weeks. I paid via paypal. Didn't know paypal has a 45 day window to file a claim. He was very communicative up until the 45 day mark. Even told me he just had to cut it off the canvass and ship. Once the 45 day hit, he doesn't return my phone calls, doesn't respond to voicemails. Contacted paypal and they reluctantly refunded my $141 but I am still out the cost of the poster and the cost to ship it to Posterfix. $66.50. Yes I know it's not a huge amount of money and I learned a lesson, but that doesn't mean I'm giving up anytime soon.