The complaints I have heard from people regarding the Stout/Moss drop that Friday morning was that the newsletter reminder that is "supposed" to be sent out the day before wasn't emailed out until after midnight the morning they went on sale. I happen to see the email come into my inbox at 12:09am pacific time, a friend was online at the same time and I pinged him and he said he got it at 12:14am, so five minutes after me. Why it wasn't sent out the day before was what seemed to upset people, because at that time, I would say 95% of the Mondo collectors are sleeping and since an email wasn't sent the day before, people didn't think there would be a drop on Friday morning....but there was, and again what the frustration that I read and heard from people was that the drop was at 7:40am pacific time. Now I realize "random time" means just that, but when first the reminder email isn't sent out until the wee hours of the morning, and then second, the print drops at a time when many west coast collectors are either sleeping or on their way to work, it certainly wasn't that fair and I can actually sympathize with those were really upset, waking up and saying to themselves "What? The email was sent to me while I was sleeping and now the print already is sold out!?"
When we're home in Austin, we have time to create the product pages, blog posts, emails, etc well in advance. While we were in San Diego, we were working at the booth steadily from 9am until 8pm PST so we didn't have a chance to create everything until the night before. Basically, we sent the email out before we went to bed, and put everything for sale online when we woke up the next morning - because those were our only windows of time to do so.
Sounds like some people were getting a better night's sleep than we were! The email the day before is considered a courtesy, and we try our best to get them out at a time that is convenient for the majority of our followers. Sometimes situations like this make doing so difficult. I'm sorry if receiving the email alert late in the evening the day before caused followers to sleep through the sale.