like Thierry, I have no petience for people who aren't professional
when you have a complaint, it should be handled in a reasonably short time. when it drags on for weeks, I feel as if teh seller is hoping I'll get bored and drop it. Sometimes I don't bother because when it takes more time than the compensation is worth, it's a loser even if I get a refund. Other times I'm pissed off enough to spend way more time than it's worth based on principle.
many fleaBay sellers are not pros, because they're not professional sellers. So they really don't understand how it's supposed to work. We try to make sure that all customers are going to be satisfied, but that doesn't mean the customer is always right! It means I want to be able to pretty much forget the deal once we ship it out. Any time I have to expend on useless issues is foolishness, so I try to make sure it's all done right the first time. But obviously, we are pros over here.
I had an issue with another pro whom I have bought a number of things from. I got a poster and the listing said it was paperbacked. what it didn't say was that it was kraft paper backed which would have told me by itself it was not a professional backing, but a distributor backing with no archival quality. He had a different opinion and it actually took several emails back and forth - which in my opinion was really too much. But we worked it out and Ill buy from him again I'm sure.
lately, I've been getting really miffed at the number of people who have been using shipping costs as a revenue stream. Why is parcel post $10 when it only costs you $2.68?? So why don't you send me back $5 and make it fast if your listing said Priority Mail. NO?? Hey man, I'm not asking a second time - NEGATIVE!
I have definitely left more negs in 2011 than I did in the 5 years previous, so either I've lost my patience (partially true) or I don't want to waste my time (partially true) or you're just an asshole (almost always true).
one of the effects is that in the first six months of 2011, I bought 312 items on ebay. In the following 6 months I bought 87, although I will say that is partly the result of all those damned free listing days which clog up ebay and I don't have time to search 20,000 new listings today when 99.99% of them are garbage I have no interest in. I wish I could leave ebay a neg for that crap.
on your situation Stew.. you're past 30 days and your time was worth more than your trouble. There's no excuse for it. You should have filed 3 weeks ago. Fuck the assholes, with something gigantic so they know you stuffed it up there
