I know Alaster also, and he seems to try his best, but my last items took 6 weeks+ to get here. It seems they are keen to get you to bid and take your money, but getting stuff to you, they don't give a toss then. My last lot of items, when they arrived, there was two missing, one of which was sent out after I'd rang them, the other still missing... A fellow member from the U.S. here, bid and was told they wouldn't post to him, luckily I got his lot sent with mine after waiting, I'm tempted to say weeks, but months covers it better.
When I spoke to Alaster, and another member of their team on separate occasions about the problems, I was told it's up to me to sort out getting my lots I'd won.... When I explained that people from all over the world not just the U.K. may want a postal option. I was told they are not bothered as it's never affected their sales figures, and they are there to sell, and are not a postal service!!
The descriptions are very vague, so if you want to bid on a few items, it's a right chew on, and it's slow getting the right info. So I'm afraid unless there's something I must have at any cost, I'll give them a miss, anyway they won't even miss my meagre input of funds...