Just thought I would mention a disappointing experience I had buying some posters from Drafthouse Films.
Their website lists a lot of the films they distribute and most of them have associated merchandise listed for sale – the Blu-ray/DVD and a theatrical poster in many cases. Fulfilment seems to be handled by an outsourced, third party. I ordered three posters (including one for The Final Member designed by Olly Moss and Jay Shaw). A month later, nothing had arrived, so I chased up via the contact listed on my order confirmation email. I was told two of the three posters I had ordered were no longer available – they listed a small number of titles that they did have in stock as possible alternatives.
In the end, they said they would give me a full refund as well as sending me the one poster they think they are still able to provide (they were going to check their inventory) – as of writing this post, I have yet to receive confirmation that it has been shipped out.
While the customers services team was suitably responsive and apologetic, it was a less than positive experience. And, again, at time of writing this, the posters I tried to buy are still listed as available for purchase on the Drafthouse website.
