More Fraud from Heritage

[crowzilla]

Not a poster, but another general sign that Heritage just doesn't care anymore.

In their second Greg Jein sale this past week, that had this "prop" listed from Godzilla vs. King Ghidorah
https://entertainment.ha.com/itm/movie-tv-memorabilia/props/godzilla-vs-king-ghidorah-toho-1991-kids-kizzu-ship-filming-miniature/a/41185-4267.s?

They also had it as part of the first Jein sale, but that sale has been removed from the database.
The problem with this listing is that the item they offered is NOT a screen used prop - it is though a very nice replica that was cast from the original and presented to Jein as a present.
The original is still in Japan, was recently seen at a Godzilla Museum event sponsored by Toho and is even pictured in the Godzilla DNA Museum book sold at the exhibit. I double-checked and verified this information not only with the sponsor of the museum event, but one of the SPFX suitmakers that worked on the film.

I submitted this information to Heritage a few weeks ago, but haven't even gotten the courtesy of a reply.

[Neo]

Good on you for letting these shenanigans be known.  Heritage seems to be going down the path of "buyer beware." It's surprising to see how high some stuff there sells for, and how low their customer service is, how inaccurate their descriptions are, etc.  People shouldn't pay champagne prices and get hot dog flavored water service.

PS: for folks who want hot dog flavored water:
 https://sporked.com/article/7-eleven-hot-dog-flavored-water-review/

[eatbrie]

I submitted this information to Heritage a few weeks ago, but haven't even gotten the courtesy of a reply.

This makes me mad.  This is not the way to run a business.  At the very least, they should acknowledge your expertise.

T

[MPA]

Hey all, I'm new to the forum, so catching up on some posts and this one interested me.

I've also had some transactions with HA, and looking at many of their poster auctions over the last few years, I have also found many examples of inaccurate descriptions (mostly Australian posters where later re-prints are offered as first release printings, or they are just not described as a re-release; and others where the condition is inaccurately described and damage is not noted or the condition grade is inflated). Their grading consistency is not great. And as you suggested, for the fees they are charging, they should be investing the time and resource to be as accurate as possible. After a purchase, I was even sent the wrong poster once which had to be returned, and waited a good 3 weeks to receive the correct lot.

In saying all of that though, they are a very large business now. Which I think is part of the problem. Quality control suffers as businesses grow and scale. It's not an excuse, but a problem they need to be vigilant about improving.

Although they can be slow to resolve a complaint, if you are persistent they will eventually. I've received a couple of refunds as compensation for errors and damage.

[110x75]

In saying all of that though, they are a very large business now. Which I think is part of the problem. Quality control suffers as businesses grow and scale. It's not an excuse, but a problem they need to be vigilant about improving.

That only happens if you don't invest what you have to invest in order to keep the same quality service when your business gets bigger. If you have to increase your staff to manage a bigger business with the same quality you always provided, do it. If not, your profit might be bigger, but shitty service will be worst for you in the long term. IMHO