All Poster Forum
Common Poster Subjects => Packaging & Shipping => Topic started by: Louie D. on May 19, 2011, 02:37:45 PM
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So I bought a lobby from a fleabay member who I have had the same trouble with in the past. With over 13,000 positives I guess I may be the only buyer who has had problems with their packaging. I don't know how many people I have to tell, the cardboard the USPS uses for their packaging may be the weakest cardboard in existence:
(http://img.photobucket.com/albums/v228/robertpollard/2011-05-19142259.jpg)
And to top it off they surround the lobby with some thin posterboard that isn't even the same size as the lobby so the corners get dinged. I just sent the seller a message that I wouldn't even mind spending $10 extra if I would be assured that the lobby was arriving to me in the same condition it left their hands.
The main problem is it's a piece I REALLY need for my collection moron1
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Many Postal employees take "Please Do Not Bend" as a challenge!
I am sorry for your loss.
Bruce
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Many Postal employees take "Please Do Not Bend" as a challenge!
I am sorry for your loss.
Bruce
Bruce, I gotta say you, Richard @ MoviePosterBid, and Heritage, really do it right when it comes to packaging and I never balk at paying for shipping when I know it's coming from you guys. The above is just unacceptable.
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Shitty Louie!
This has been happening to me more and more as well. Such a shame for vintage (I am assuming what you bought is fairly old) pieces to survive only to be destroyed through a combination of seller and postal incompetence!
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Ouch, Louie...
Did the seller get back to you?
Jeff
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The seller that packs badly, the postal Service, All thorns in the side of the collector, I know only too well. :-\
Do you have a pic of the lobby card, Louie...
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The seller that packs badly, the postal Service, All thorns in the side of the collector, I know only too well. :-\
Do you have a pic of the lobby card, Louie...
I haven't taken a pic of the card yet, but can if you really want to see it. The seller offered a bit of a refund, but it pisses me off because if the card was packed correctly he wouldn't be offering a refund and I wouldn't have a damaged card.
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Louie.. please snap a picture of the card.. would love to see the vintage item you most recently picked up (as would many, no doubt).. :D
Jeff
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Yep, would still like to see it... pcorn
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Yep, would still like to see it... pcorn
Well, I haven't had time to take a pic of it yet, so here is the one that was in the auction:
(http://img.photobucket.com/albums/v228/robertpollard/KGrHqQOKigE3D48HuDBNyyt96euQ_3.jpg)
What I will say is that I have been in contact with the seller and he has been TERRIFIC about this whole situation. A full refund was offered if I returned the card (which I declined) or he would give me a huge discount (which we are still working on the details of). Either way, it's a real shame when something that's easily avoidable like this happens.
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Well, I haven't had time to take a pic of it yet, so here is the one that was in the auction:
(http://img.photobucket.com/albums/v228/robertpollard/KGrHqQOKigE3D48HuDBNyyt96euQ_3.jpg)
What I will say is that I have been in contact with the seller and he has been TERRIFIC about this whole situation. A full refund was offered if I returned the card (which I declined) or he would give me a huge discount (which we are still working on the details of). Either way, it's a real shame when something that's easily avoidable like this happens.
Louie,
So this image is the "before" picture of the card you bought? Looks nice.
Now, an "after" shot would be great to do a side by side comparison.
Jeff
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Actually it's really hard to see the damage as the bend is right over the left hand side. I tried to shoot some pics of it but you could only see the bend if you held it at an angle and I couldn't get that to register in a photograph. The corners came in dinged, for sure:
(http://img.photobucket.com/albums/v228/robertpollard/2011-05-24162716.jpg)
The seller reported that he knew the board he purchased for the card was undersized, but for some reason he sent it anyway :P
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Man Farrell looks a hell of a lot like a young Howard Hughes in that pic!
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Bruce, I gotta say you, Richard @ MoviePosterBid, and Heritage, really do it right when it comes to packaging and I never balk at paying for shipping when I know it's coming from you guys. The above is just unacceptable.
thanks Louie.. Packaging is one of the most important aspects of mail order sales and hey, I'm a buyer too and I expect no less than quality from people who sell to me. I am however frequently surprised when I get packages from some well known dealers
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thanks Louie.. Packaging is one of the most important aspects of mail order sales and hey, I'm a buyer too and I expect no less than quality from people who sell to me. I am however frequently surprised when I get packages from some well known dealers
I agree, the people who do it correctly are by FAR the minority. I will also say that the 3 sellers above have helped me hone my surgical skills as I usually have to remove whatever I bought from them with an x-acto knife because they are packed so well. And Bruce, I have no idea where you get that reinforced tape that you use, but that has to have the strongest adhesive ever invented by humans.
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And Bruce, I have no idea where you get that reinforced tape that you use, but that has to have the strongest adhesive ever invented by humans.
+1. I never expected masking tape to stick like duct tape. and that fiber backed stuff challenges my exacto knife at times. Good job.
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three in ONE DAY!
its a record.
(http://i1352.photobucket.com/albums/q654/Offal_Eaters/Hell%20Drivers/Packages_zps23acfd7f.jpg)
Two from France, one from Germany.
Folded into my mailbox.
NO card to protect. The larger yellow/brown one was nearly impossible to open, the paper was so thin and all edges taped, so I couldnt cut with a blade or it would cut the insides, and couldn't peel open edge. anyway got there in the end, but these three sellers are kinda bad.
Ahh well, everything OK, just need some time to flatten.
Anyway HELL DRIVERS ARE BUILT TOUGH.
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I must admit, as a matter of form, after I have paid, I send them Another email asking for extra card and backing with offers of further funds to Get It Right. I must stress, this is a separate email, as the Paypal email that offers one to also Send the Seller a Message, in my experience, is missed and is left unread.
Extra funds have never been requested.
I have been less upset of late compared with times past.
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I agree, the people who do it correctly are by FAR the minority.
totally true, but there is a reason for this, aside from being "professionals"
facts are, that we all lose money on shipping
here is one example
to make a package (domestic, simple style), we use 2 sheets of cardboard (47cents each), plastic bag (16cents), large label & ink (est 38cents), plus tape etc & of course, labor (est $3.00 paid labor per package)
so when I ask $10 to ship to Washington state and it costs $7.85 to ship, leaving $2.15 to cover the costs.. I'm losing $3+/- per package.
It gets worse if the item can't go in a USPS box due to weight or size and I have to use a box that costs $1.68
and oh yeah.. it gets worse sending Internationally. I can be losing as much as $8-$9 on a package
obviously, if you're selling expensive $200+ items, these numbers mean nothing
when you have an order of 3 $2 posters.... (why did I waste my time?) and this is of course why I love pay&hold buyers, so I only make one larger package
most sellers use cardboard that came to them with something they bought, cut-up USPS boxes of no particular protection, the board from the bottom of an Arrowhead water case or a bubble envelope.
none of these work to any secure measure of course, and that's why a 1919 gambling lobby card I won on ebay that was a nice condition arrived with creases and cracks and I got a refund. But the problem is THE EFFING CARD WAS FROM 1919, IT WAS IN REALLY NICE CONDITION AND WHEN AM I GOING TO FIND ANOTHER??
I didn't want the effing refund, I wanted the effing card
oh.. thanks fo rthe compliments on packaging guys
thumbsup.gif
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"this is of course why I love pay&hold buyers" - :P :P Glad to hear this
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likewise, I always felt bad though, cos I took SO LONG.
Say the word and Ill start looking again.
and yes, I lose every time I ship, actually occasionally I dont.
Especially now, ebay demands I send a certain way (fully trackable).
I dont mind that, except most of my buyers buy cheap shit and dont want to spend MORE on postage than the poster.
II try and meet halfway, but Im rethinking this, after ebay fees, paypal fees, and losing on shipping, theres only one of these I can control.
Also for larger orders, I usually shop free anyway, but thats just a thank you for buying lots of my junk.
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... of my buyers buy cheap shit and dont want to spend MORE on postage than the poster.
last year I had some silent half sheets I auctioned
two posters sold for just $1 each
one person in Cali griped repeated about paying $10 for shipping
the other in New Jersey likewise complained that they had to pay $14 for shipping
their complaint was the item only sold for $1 and certainly I must have been gouging
silent half sheets.. for a dollar!!
in both cases I had numerous emails back & forth
ultimately, both bidders never paid (crazily insane on any level)
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I'll buy them. Thanks.
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their complaint was the item only sold for $1 and certainly I must have been gouging
silent half sheets.. for a dollar!!
Which by definition of their crazy thinking, must mean a $1400 must cost $300 to post...
Oh dear.
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think of the real insanity of it fellas..
in the case of the $10 postage sale = $11.00 total
however, the poster cost me originally $25.00 and I was also going to lose $3 on packaging, so I was going to be completely underwater for $27 on this sale and I was only person in the deal willing to go through with it
it's funny just typing it out.. lol
you can't make this stuff up. This is the reality of selling and it hasn't changed one bit in the almost 50 years I've been involved
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But it was only worth a pound ? ;)
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Here's another one to add to this post. Received this from an Ebay seller who at first took no responsibility until I placed a hold on the payment. Blamed the post office. Why not take the responsibility for stupid packaging.
(http://i1189.photobucket.com/albums/z426/rudylaleh/18403f19-9256-4cac-a129-33dee4981c31.jpg)
(http://i1189.photobucket.com/albums/z426/rudylaleh/6904a1f0-eeed-4289-bd77-78158611dcc8.jpg)
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Oh man... ouch, ouch and MORE ouch. moron1
Now that is so painful to see.... :'(
Did u notify the seller?
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Jeff, most definitely. I will be returning the poster for a refund. Some guys are such amateurs that they just don't get it.
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Good to know u will be getting yur refund... that poor poster is looking a bit unhealthy and peak-ed. :-\
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Every now and then something comes across for sale on Flea-Bay that is a unicorn or that rare and you can't wait see it in person and add it to your collection where it will take a prominent spot for one reason or another. As a big collector of whatever term you want to use, printers proof, untrimmed, etc. this met that criteria for me being one of just three I have seen in 20+ years of collecting SW material and well it is one that would just look that cool framed. So I bit the bullet rather than risk losing it and purchased using the BIN option for a fairly hefty sum, at least for me and sent the user a message twice asking him to "PLEASE" use this site for reference when packing, the new shipping page I had actually created and posted just days before the buy - How to ship a poster (http://posterfrom.com/resources/how-to-ship-a-poster/). I also asked him a few other questions which were never responded to which gave me a bad feeling from the start. Needless to say my day is ruined, I will let the images tell the rest of the story.
(http://undead.net/images/posters/esbp_01.jpg)
(http://undead.net/images/posters/esbp_02.jpg)
(http://undead.net/images/posters/esbp_03.jpg)
(http://undead.net/images/posters/esbp_05.jpg)
(http://undead.net/images/posters/esbp_06.jpg)
(http://undead.net/images/posters/esbp_07.jpg)
(http://undead.net/images/posters/esbp_08.jpg)
(http://undead.net/images/posters/esbp_09.jpg)
(http://undead.net/images/posters/esbp_10.jpg)
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Just like my damage shipment, I noticed that a triangular packaging was used. Why do they insist in using this type of packaging? devil 2
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I wish I knew, I have even many times offered to pay them more than their original shipping price to do it my way. Rarely get an answer back or have them do it.
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Yep, and what gets me is, it's us who are paying for the postage now them...
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I wish I knew, I have even many times offered to pay them more than their original shipping price to do it my way. Rarely get an answer back or have them do it.
My guess would be that most don't want to go out of their way to get or look for sturdier packaging, whether they are told (or suggested to) do, anyhow. They wander to the post office, with rolled poster in hand, and grab one of those triangular jobs, as they are standing in line, waiting to quickly post it. And as your pic shows, too, Mike, the bubble wrap jammed over the ends is a quick afterthought, to give the appearance of "some care" (not) put into the process. moron1
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FYI, the newbie who sent my most recent "damage" poster, now posts in his listings that the poster will be shipped in a sturdy cylinder. Now why would he not do that in the first place?
I did return it and got a refund. Guess he learned his lesson.
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The swift kick to the pants is often what it takes, that's for sure.
Good to hear you got a refund (tho still looking for the poster, most likely, now?)
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I found out where he was purchasing the posters and bought 6 myself . All in excellent condition, unlike our newbie. He was just greedy.
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I found out where he was purchasing the posters and bought 6 myself . All in excellent condition, unlike our newbie. He was just greedy.
clap clap clap clap
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I Had the same issue not too long ago.
Seller made it good, and resent another one, this time in a sturdy tube.
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.23.05_zpslcrw7smv.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.23.05_zpslcrw7smv.jpg.html)
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.24.09_zpshc7cxbcq.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.24.09_zpshc7cxbcq.jpg.html)
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I Had the same issue not too long ago.
Seller made it good, and resent another one, this time in a sturdy tube.
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.23.05_zpslcrw7smv.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.23.05_zpslcrw7smv.jpg.html)
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.24.09_zpshc7cxbcq.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.24.09_zpshc7cxbcq.jpg.html)
Mike,
Was that packaging SO damaged that the inner cardboard tube was also crunched like that? (meaning, was that brown tube inside the triangular USPS mailing tube?) If so.. that was some heavy handed manhandling going on there. Doh.gif
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Yes, the tube was inside that package.. Doesn't surprise me. I get it quite often. I also had another one last month too. Luckily, this seller fixed it, and resent another one at no cost (besides me sending this one back to him). He resent it in a PVC pipe and in another package. Surprisingly, its a larger dealer of posters too... eyeroll
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What every funnier about my experience is that I returned it, got a refund, and now the joker is trying to resale the damaged poster! faint2.gif
(http://i1189.photobucket.com/albums/z426/rudylaleh/It%20Follows%20Resale.jpg)
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Unreal!! hitself
All kinds of sellers out there, no doubt about that.
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actually Jeff.. Most people just don't know how to pack or more importantly - physics. energy+mass=that box that crashed into the triangle tube turning it into an accordion
or how interior packing like peanuts prevents such pressure from taking effect
I do use triangle tubes, but only in concert with an inner tube (I do this for rolled poster orders of 100$ or more)
they don't get it and they blame the post office, but it is definitely not the post office's fault
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That's exactly right. This guy I dealt with first blamed the post office.
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But we have also seen images and read the stories here of sellers who also just dont care. They throw a folded poster in a thin manila envelope, or send a rolled poster in 2 taped together (in the middle) smaller tubes. Doh.gif ("Hmmm, the rolled poster I'm mailing is longer than my available tube... so let me tape 2 smaller ones, end to end. That will work...."). lol.
And so true, Rich. I'm sure there are huge numbers (of sellers/shippers) that dont even think about it, thinking that every package is handled with kid gloves, all the way to its final destination.
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$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
These guys are not real collectors. Just looking out to make some money.
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What every funnier about my experience is that I returned it, got a refund, and now the joker is trying to resale the damaged poster! faint2.gif
(http://i1189.photobucket.com/albums/z426/rudylaleh/It%20Follows%20Resale.jpg)
Good Lord!!!! I might email the seller for a condition report :P
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Do it. Might ask him how it got damaged.
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What every funnier about my experience is that I returned it, got a refund, and now the joker is trying to resale the damaged poster! faint2.gif
You gotta love how he says: "This poster has had some damaged done during shipping that's why the price is what it is please look closely to see exactly the damage this one has."
Making it sound like it arrived to him that way. gun2
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New ones can be bought from the distributor here:
http://itfollowsfilm.com/shop/product/details/2710/it-follows-illustrated-poster?r= (http://itfollowsfilm.com/shop/product/details/2710/it-follows-illustrated-poster?r=)
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And so true, Rich. I'm sure there are huge numbers (of sellers/shippers) that dont even think about it, thinking that every package is handled with kid gloves, all the way to its final destination.
I was on a Facebook group for silkscreened posters.
people would gripe about ruined shipments all the time and show pics.
I would post "well the shipper is at fault as he didn't use peanuts, sturdy tube etc" and it would not surprise you how both the buyer and seller would continue to blame the USPS
I post pics of how to properly pack and explain physics and all that and they just can't understand, they don't appreciate it and stay locked in. I just unjoined the group.. they were useless anyway.
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I Had the same issue not too long ago.
Seller made it good, and resent another one, this time in a sturdy tube.
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.23.05_zpslcrw7smv.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.23.05_zpslcrw7smv.jpg.html)
(http://i212.photobucket.com/albums/cc46/big_mike667/2015-03-04%2018.24.09_zpshc7cxbcq.jpg) (http://s212.photobucket.com/user/big_mike667/media/2015-03-04%2018.24.09_zpshc7cxbcq.jpg.html)
I have to find the pics of another I got a couple of months ago. Very similar to this, tube inside of triangle, very well packed probably would have survived except for the footprint that was clearly visible under the tape where someone crushed it, intentionally in my opinion, and then taped the broken pieces back together and sent it on to me. I do blame the USPS for that one. Seller made good so I was OK with it. Same for the one I posted today, seller agreed to my partial refund request.
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The worst part about this is that some of these posters have survived 30, 40, 50 years etc in pretty great condition only to be ruined by idiotic, money grabbing morons
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The worst part about this is that some of these posters have survived 30, 40, 50 years etc in pretty great condition only to be ruined by idiotic, money grabbing morons
So true, Chris. I purchased on about 6 months ago.. and from a fairly well known seller-dealer type. Even tho it was from the 1940s and originally folded, he had had it stored for a long period of time opened and stored flat, so he sent it rolled. It arrived, "naked" in the tube with no padding on either end, and the left edge did the rumba against the one end of the tube, completely destroying that edge. And this, from someone who claimed he knew all about the right way to ship posters. eyeroll
Needless to say, it was returned for a full refund, inc. shipping costs both ways. It was disappointing to say the least, too.
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Thanks Neo, that's exactly the site where I got my posters from and although a triangular package was used, the posters were in a cylinder within. thumbsup.gif
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Thanks Neo, that's exactly the site where I got my posters from and although a triangular package was used, the posters were in a cylinder within. thumbsup.gif
thumbsup.gif
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I had one arrive a couple weeks ago. I snapped the pics, as soon as I brought the parcel in and sent them to the seller. The long vertical crease is due to the fact that the seller used a collapsed (folded) cardboard box, as his "protective" layer. That crease is one of the natural creases that all unfolded boxes have. It's also a weak spot along that line.
The poster was basically fine, but the potential for SO much more damage was there, had this package been completely folded in half, for example. Doh.gif
(http://i1355.photobucket.com/albums/q719/spitfire3992/DSC03726_zpsgbkmgwh6.jpg)
(http://i1355.photobucket.com/albums/q719/spitfire3992/DSC03727_zpsbeqzcrhx.jpg)
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Looks like we got a poster from the same seller this week! but hey I feel cheated...lol...I didn't get an envelope.
(https://dl.dropboxusercontent.com/u/56630616/APF/forRUM%20pikts/Photo%20Oct%2002%2C%201%2044%2001%20PM.jpg)(https://dl.dropboxusercontent.com/u/56630616/APF/forRUM%20pikts/Photo%20Oct%2002%2C%201%2043%2021%20PM.jpg)
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LOL...maybe, Jason.
Ive received posters that were inserted into a collapsed USPS box..the ones that, when assembled, measure about 15x10x2" high. Those can work fine, as there is a broad surface area on both top and bottom, to protect a (folded) poster that is slid inside (again, the box is left un-assembled and used flat).
As a follow up to that parcel story above. Once i sent the pics and described that the poster had suffered an additional gentle fold line along one edge of the poster, not 5 minutes later, i received a Paypal notice for a full refund- poster and shipping included. And I had not written to the seller, asking for even a partial refund, at that point, and wasn't decided if i would, at all.
Needless to say, I was blown away by this gesture. Even when I emailed him back, saying i wanted to pay something, he said that it was totally his fault that the poster had not been properly packaged and had gotten creased (he used the word "damaged"). And insisted for me not to send him a dime. I even asked, as a last follow up, what he would do, were I to send him a Paypal back. He said he would refuse it.
So -- there are some sellers out there, that certainly do go WAY above and beyond "the call of duty."
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Good in him.
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Wow - I am amazed that the person who packed something in such a hopeless manner and the person who made the incredible refund are actually one and the same.
Good on him to rectify though. Hope he learns something of natural fold lines...