Happy to hear that the situation should be resolved satisfactorily. Of course it would have been much better if it had not come to this at all in the first place!
Indeed.
I received this one for Humanoids from JMR, as mentioned here
http://www.allposterforum.com/index.php/topic,4517.msg187812.html#msg187812 They took much better care with their work this time, and addressed all the issues with their previous work.
In hindsight, it could have been a little less of a saga, as I could have just sent it right back to them. However, frankly speaking, the work and customer service from the first run with this restoration left me with little confidence that it would be different if I sent it back to them.
Although this second experience with JMR was not perfect, several of the issues were better this time. There was something not right with the shipping, both times, as they sent me a tracking number, and the tracking status was not updated until the package arrived at my local post office. It just said "Pre-shipment info. sent to USPS." The first time, the package took over a week for a 2-day Priority Mail service, and this time it arrived on the expected day, but having no updates is annoying, and apparently JMR does not know the reason that happened.
This concludes my saga with JMR. Thanks for your thoughts and advice with this.