Not to turn this whole thread into a saga about my experience with JM, but in case anyone is wondering how this is going...
It's hard to believe, but PayPal denied my claim. They said that with a service, such as this, since the seller did the service, the buyer can't win a claim, as the service was completed. I basically said "the service ultimately damaged my item." They said I could file a claim with my credit card company.
I emailed Jaime and told him that since PayPal did not resolve the issue, I expect a refund for the "restoration," otherwise I would file a claim with my credit card company.
He replied and said it's "unfortunate" that I was uncooperative with them (when I didn't respond to their email after I filed a claim), and now I'm "harassing the company" (by asking for a refund.) He did offer to fix the poster if I return it.
Maybe he could make a few of the damages and shoddy work a little better, although of course, it's not possible to undo the damage caused, and it's possible that they will do more damage to it if they work on it again. A part of me wants to see what Mr. Wizard can do with this restoration...errr...
repair (of his own work)... so I may send it back to him.
Anyway, thanks for your thoughts in this difficult time.